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KB-13 Issued Cards

Relevant for: Card Issuance module
Accessed by: Administrator, Support
Note: All dates and times are noted in the UTC timezone.


Card Issuance programs allow organizations to issue branded cards. Alviere currently supports the following types of cards:

  • Debit - This is a type of card that uses the balance of the user account wallet in order to authorize transactions

  • Pre-Paid - This is a type of card that needs to be preloaded with a balance in order to authorize transactions

  • Gift Card - This is a type of card that has a fixed balance preset at the moment of the issuance of the card

In the Alviere Portal, you can view a consumer’s issued cards by navigating to the Cards Issued tab located within the consumer’s account detail. 

This section lists all of the cards that have been issued to the consumer: 

  • Last 4 - This field shows the last four digits of the issued card

  • Status - This field shows the status of the issued card. You can find a complete list of Cards Issued statuses and their descriptions below

  • Type - This field indicates the type of card that was issued such as a debit card or gift card and whether it is a physical or virtual card

  • Creation date - This field indicates the date and time the card was created in the system

  • The Actions icon will open the Card details

    • General Info

      • Name on card - This is the name that has been printed on the card

      • Card UUID - This is Alviere’s unique identifier for the issued card

      • Last 4 - This field shows the last four digits of the issued card

      • Product ID - This field indicates the product ID associated with the card program that the issued card was created for

      • External ID - This field indicates the ID assigned to the issued card by your organization

      • Status - The Cards Issued status indicates the status of a card issued by the program. You can find a complete list of Cards Issued statuses and their descriptions below

      • Is blocked - This flag indicates if the card is blocked

        • True - The card is blocked and cannot be utilized for purchases

        • False - The card is not blocked and can be utilized for purchases

      • Type - This field indicates the type of card that was issued such as a debit card or gift card and whether it is a physical, virtual or digital card

      • Expiration month - This field indicates the expiration month of the issued card

      • Expiration year - This field indicates the expiration year of the issued card

      • Shipping address - This field indicates the address where the card was shipped

      • Shipped at - This field indicates the date and time the issued card was sent to fulfillment to be shipped. Please note that all dates and times are in the UTC timezone

      • Shipping method - This field indicates if the card is being shipped via the United States Postal Service (Default) or FedEx (EXPRESS_FEDEX)

      • Emboss ID - If your program features special personalization on the issued card, this field will indicate the ID associated with the special image printed on the card

      • Creation date - This field indicates the date and time the card was created in the system

      • Update date - This field indicates the date and time of the last update to the issued card

      • Metadata - When utilized, this field will contain the customizable card data. If no custom data has been included, this field will show “0 items”

    • Allowed merchants - If the card program defines specific allowed merchants, this section lists all of the allowed merchants for the issued card. These are presented either by merchant name or by merchant id depending on what data was used to allow the merchant. If this section is empty, there are no specified allowed merchants

    • Incentives - If the card program defines incentives, this section lists all of the incentives for the issued card

      • Type - This field indicates the type of incentive

        • Boost - This incentive allows a transaction to be authorized above the balance if the total amount (balance + the boost) is enough to cover the transaction

        • Cashback - This incentive will credit a cardholder’s balance after a qualifying transaction has been completed 

      • Percentage - This field indicates the percentage of the Boost or Cashback

      • Cap - This field indicates the maximum amount that can be applied per qualifying transaction

      • Merchant name - This field indicates the Merchant Names that qualify for the incentive

      • Merchant IDs - This field indicates the Merchant IDs that qualify for the incentive

    • Transactions - This section lists all of the transactions associated with the issued card. You can find more information on Transactions here

      • View specific Transaction Details by tapping the “eye” icon under the Actions column for the desired transaction.

        • General Info

          • Transaction UUID - This is the Alviere Transaction UUID

          • External ID - This is the transaction ID associated with your organization

          • Creation Date - This field indicates the date and time the transaction was created.

          • Type - This field indicates the transaction type. You can find more information on Transactions here

          • Network - This field indicates the network of the payment method used; ie. Visa Credit, Mastercard Credit, etc...

          • Status - This field indicates the status of the transaction. You can find more information on Transactions here

          • Amount - This field indicates the amount of the transaction

          • Is refunded - This flag will indicate if the transaction you are viewing has been refunded or not

        • Child Transaction - This section will only appear when you are viewing a transaction that is connected to a subsequent transaction such as a Refund. To view the Child Transaction, tap the “eye” icon under the Actions column

        • Parent Transaction - This section will only appear when you are viewing a transaction that is connected to a preceding transaction such as a Debit

        • Payment Method - This section displays when a payment method was used. You can find more information on Transactions here

        • Settlements - This section provides information regarding the settlement of the completed transaction such as the date and time the transaction settled

        • Actions - The Actions button will only appear on transactions that can be either Refunded or Voided


Issued Card Statuses

The following is a complete list of the statuses and their descriptions:

  • CREATED - This status indicates that the issued card has been created, but not sent for fulfillment yet

  • PROCESSING  - This status indicates when the issued card is accepted by fulfillment

  • PENDING - This status indicates that the issued card is in a pending status and requires an action to be taken. For example, an issued card can be in a pending status due to invalid shipping address and requires an update to the issued card

  • ACTIVE - This status indicates that the issued card has been shipped to the cardholder and is fully active

  • FROZEN - This status indicates that the issued card has been frozen by the cardholder and cannot be used to make purchases

  • SET_TO_EMBOSS - This status indicates that the issued card has been sent for fulfillment, but has not shipped yet

  • SHIPPED - This status indicates that the issued card has been fulfilled and shipped to the cardholder

  • READY_TO_ACTIVATE - This status indicates that the issued card has been shipped and is ready to be activated by the cardholder

  • RETURNED_MAIL - This is a final status and it indicates that the issued card was not delivered and has been returned

  • LOST_STOLEN - This is a final status and it indicates that the issued card has been reported lost or stolen by the cardholder and cannot be used to make purchases. A cardholder may report a lost or stolen card to Cardholder Support or your Customer Support

  • CANCELED - This is a final status and it indicates that the issued card has been canceled and cannot be used to make purchases

  • EXPIRED - This is a final status and it indicates that the issued card has expired and cannot be used to make purchases

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